Write a letter for the following situation. Your letter should:

• contain the necessary elements of a business letter (e.g., name, address, opening salutation, body, closing paragraph, complimentary closing)

• include the reason for the letter and relevant information

• use the appropriate degree of formality

• have no spelling, grammar or punctuation mistakes

Situation 1:

You purchased a dishwasher from a large department store. When the dishwasher was delivered, you hired a plumber to install it for you. The cost of the installation was $375.00. However, the first time you tried to use the machine, it did not work. The store offered to replace the dishwasher, but the salesperson you spoke to on the phone said that the company would not cover the cost of installing a new dishwasher.

You task is to write a letter to the store stating why you think they should pay the installation fee on the new dishwasher

Dear sir/Madam

I am writing to you this letter to complain about not covering the cost of installing a new dishwasher .

I purchased a dishwasher from your company on May 29, 2015. I hired a plumber to install it and I paid to him$375.00. However the first time I tried to use dishwasher, it didn’t work. Your company offered to replace the dishwasher. But the salesman named Ahmed Ali told me when I spoke to him by phone that the company would not cover the cost of installing a new dishwasher.

I am expecting from you to resolve this problem and cover the cost of installation because that’s not my fault to pay the expensive of installation.

Sincerely,

Manal

Edited by,

Uma.