Write a letter for the following situation. Your letter should:

• contain the necessary elements of a business letter (e.g., name, address, opening salutation, body, closing paragraph, complimentary closing)

• include the reason for the letter and relevant information

• use the appropriate degree of formality

• have no spelling, grammar or punctuation mistakes

Situation 1:

You purchased a dishwasher from a large department store. When the dishwasher was delivered, you hired a plumber to install it for you. The cost of the installation was $375.00. However, the first time you tried to use the machine, it did not work. The store offered to replace the dishwasher, but the salesperson you spoke to on the phone said that the company would not cover the cost of installing a new dishwasher.

You task is to write a letter to the store stating why you think they should pay the installation fee on the new dishwasher

Dear sir/Madam

I am writing to you this letter to complain about not covering the cost of installing a new dishwasher .

I purchased a dishwasher from your company on May 29, 2015. I hired a plumber to install it and I paid to him$375.00. However the first time I tried to use dishwasher, it didn’t work. Your company offered to replace the dishwasher. But the salesman named Ahmed Ali told me when I spoke to him by phone that the company would not cover the cost of installing a new dishwasher.

I am expecting from you to resolve this problem and cover the cost of installation because that’s not my fault to pay the expensive of installation.

Sincerely,

Manal

Edited by,

Uma.

There is an idiomatic expression in English that describes one of the cultural norms of business writing in North America. The expression is “in a nutshell,” which means to present the facts briefly and concisely without a lot of unnecessary details. So when someone says, “Just give me the facts in a nutshell” or “Please get to the point,” they are asking for a summary of the facts in the most concise way possible.

This week's theme is Business Writing. First thing we need to understand all the acronyms and abbreviations that people use in workplace correspondences.

Task 1:

Write the meaning of each of the common email emoticons listed below. Search the Internet

for other emoticons used in email and add them to your list.

Possible search term: emoticons

1. : )  Smiley face                                      6.

2. ; )   wink                                     7.

3. : (   sad                                     8.

4. : o   surprised                                     9.

5. :-< Mad10.

Task 2:

The following acronyms and abbreviations are commonly used in business writing.

Write their meanings and explain when you would use them.

1. asap as soon as possible                                    6. Att. Attention                         11. c/o

2. FYI   For your information                                   7. Encl.                        12. n/aNot acceptable

3. TTYL                                  8. Cc                            13. i.e.Internet Explorer That is

4. FAQs  Frequently asked question                                 9. Bcc Blind carbon copy                         14. w/

5. BTW  By the way                                 10. e.g.  Example                      15. tks.

Task 3:

Imagine the following scenario. Then write an email message for this situation below. Decide whether the style is semi-formal or informal.

You have received an email from a team member requesting a report on the progress of a project.

You were away on holidays for two weeks and still need more time to collect and process the information.  

Write an email in response and include the following:

• confirm receiving the request

• explain the reason for the delay in submitting the report

• suggest a new deadline

• end the message appropriately

Dear Mr

I apologize about my delay to submit a report on the progress of a project. I had  a holiday for two weeks and I still need more time to collect the information. I will submit it next Monday. Please accept my apologize

Sincerely,

Manal milad

Good morning everyone, hope that you have had a great, productive, and relaxing long weekend. This week's theme is Presentations. Presentations help you develop confidence, build self-esteem, get more organized and learn to track your time.

Click on this link  and this link; these are two different presentations; play both and answer the following questions after.

Compare between the two links in the following table:

Criteria	First Link	Second Link
Useful Tips	Select a topic of interest	Prepare an outline
Dos	Look confident	Speak clearly
Don'ts	Don’t use filler word like um  uh  so	Don’t use filler word like um  uh  so
Engaging	Take an example Eye contact	Body language
Helpful	Ask questions to audience Laughing	Divide into point
New Vocabulary	Money ball	Axiom

Here are two links to introduce you to phone interviews. Click on this link, and then click onthat link. Now, do a quick comparison between both links in the following table:

	First Link	Second Link
Similarities	Search about information	search and make note
Differences	He made his interview at Bar. He didn't pay attention. He spoke to his friend while interview.	He made his interview in a quite place He pay attention. He listen carefully and spoke clearly
Useful tips	BE prepared: research the company and study the job description Pick a quite place where you won't be disturbed Keep your research note in front of you  Pay attention to the tone of your voice Make sure you prepare some questions to ask.

Job interviews are probably one of the most stressful stages before landing in a job.

Let's start by this link, and then answer the following questions:

1. Give an example of a behavioural question the speaker has mentioned? How to respond to that type of question?
2. Tell me about your project with a team people.and how the project turn out?
3. List three of the advices that the speaker has made throughout the interview.
4. Ready for questions
5. practice
6. speak one shot
7. Write down one of the 'weird' question the speaker has stated.
8. Ans.What kind of tree would you be if you had choose.
9. What are the questions that the speaker has suggested that we ask at end of the interview?
10. 
    
11. Why did the speaker mention smiling during interviews?
12. When they ask about married state, religious affiliation and political affiliation
13. How would you know that this job and company is the right fit for you?
14. What are the steps you need to follow after the interview?
15. Send Thank you e mail

Write the meaning of these words then put them in sentence of your own, and then add yours:

Word	Meaning	Sentence
Rehearsed	practice	I rehearsed many time for interview to be ready for question
Rambling	wandering with no specific destination	I rambling in the garden
Sufficient	enough	I have sufficient food for the trip
Reiterate	repeat, say again	my son reiterate his story